Contents
- Introduction
- Collection of Personal Data
- Use and Protection of Personal Data
- Security of Personal Data
- Links On Our Websites
- What is a cookie?
- Access to, and Accuracy of, Data Held
- Changes To This Privacy Policy
- Contact Us
Introduction
Smooth Group is committed to protecting the privacy interests of its websites' users and customers. In accordance with the principles of Data Protection Legislation this Privacy Policy explains the personal data collected by Smooth Group via our website and the purposes for which that information is held.
Collection of Personal Data
Website users can access our home page and browse this website without disclosing any personal data. During the course of any visit to our site, the pages you see, along with something called a cookie, are downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, the about us page, then we might find this out from your cookie and highlight about us information on a second visit.
Aggregate information is passively collected by Smooth Group to monitor the use of our websites. This does not contain any personal data nor is it linked to personally identifiable information.
Any personal data gathered via the website is volunteered by visitors to the public area of our websites. Smooth Group receives personal data about our website visitors if they send us an email, submit an enquiry or request form online, or complete an online application form. Personal data about the customers of Smooth Group is received if they, or their representatives, provide such information on the shopping areas of our websites.
The personal data collected by Smooth Group via our website may include contact information (such as name, address and telephone number) and identity information (such as date of birth and nationality).
Smooth Group does not request or collect personal data that is not relevant to the provision of our services and/ or related information.
Smooth Group does not collect supplementary information about the visitors to our websites from other sources such as public records or bodies. We may receive additional information about our customers from their travel agent, recruitment company (or companies) or client(s).
Use and Protection of Personal Data
Personal data received by Smooth Group via our website is used only to supply the individual(s) in question with our services and/ or communicate relevant information about our services as necessary. This may involve the activities of our customer administration, marketing, research and development and website administration teams.
Personally identifiable information collected by Smooth Group is shared with other Charterhouse Group International companies to offer related services that the company believes would be of interest to its customers. Such information will not be issued to unrelated companies. Smooth Group Limited does not sell, loan or lease personal data to third parties.
Security and Integrity of Personal Data
Smooth Group endeavours to protect the data transmitted from its website from unauthorised access or disclosure; to maintain data accuracy and completeness; and to ensure the appropriate use of information.
Security measures - including firewalls, encryption and intrusion detection technology, back up procedures and external audits - are employed by Smooth Group to reduce vulnerabilities to security and privacy threats.
Some personal data is held and processed by our Internet Service Provider. Such data is only held and processed for and on behalf of Smooth Group and under our instruction.
All members of staff are subject to strict confidentiality clauses in their contracts of employment. Access to personal or sensitive data is restricted to authorised employees.Nonetheless, due to the inherent nature of the Internet, Smooth Group cannot guarantee the privacy of any information provided online and is not responsible for any breach of security.
Links On Our Websites
The website of Smooth Group does not enable visitors to communicate with other visitors or to post information to be accessed by others.
Our website does not contain links to third party ad servers or allow them to place tracking devices on our website.
Our website may contain links to third party websites for users' convenience and information. If a visitor clicks on these links they will move to another website. Smooth Group is not responsible for the data policies or procedures, or the content of third party websites linked to our websites.
What is a cookie
When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.
Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.
Access to Personally Identifiable Information
Under applicable Data Protection Laws, data subjects may have the right to access the personal data held by Smooth Group in relation to them, and to request that inaccuracies be amended or updated.
Individuals who wish to exercise such rights should contact Smooth Group. Any requests to access or amend personally identifiable information will be subject to rigorous 'Know Your Client' procedures.
See below for our contact details.
Changes To This Privacy Policy
This Privacy Policy may occasionally be updated. Any changes will be clearly notified on this website and on this policy.
Smooth Group will seek written consent from data subjects prior to using their personal data in a manner which is different to that stated in our Privacy Policy when their data was received.
Contact Us
If you have any concerns or comments regarding this Privacy Policy please email, telephone or write to us at:
dataprotectionofficer@mysmoothgroup.com
Data Protection Officer
Smooth Group
Administration Centre
Ramsey
UK
IM8 1GB